Terms of Service

Last updated: 30 August 2026

These Terms of Service (“Terms”) govern your use of the IDAnytime website, products and services (the “Services”).

By placing an order or using the Services, you agree to these Terms.

Nothing in these Terms affects any statutory rights you may have under applicable law.

1. About IDAnytime

IDAnytime provides personalised profiles together with NFC tags that provide access to the associated profile.

Profiles may be used for purposes including:

• Children.

• Dementia.

• Lost keys.

• Luggage.

• Medical information.

• Pets.

• Riders.

The information contained within a profile is provided by the customer.

2. Personalised Profiles

IDAnytime profiles are personalised using information provided by the customer.

You are responsible for ensuring that the information supplied for your profile is accurate, appropriate and up to date.

Where a profile relates to another person, including a child, you are responsible for ensuring that you have the appropriate authority to provide the information.

3. Profile Changes

Changes to an IDAnytime profile must be made through the IDAnytime storefront.

You can make changes by logging into your IDAnytime account and completing the relevant profile update form.

Alternatively, you can request a change through the IDAnytime contact form.

For contact-form requests, you must provide:

• Your profile ID.

• Your assigned PIN number.

• The email address used to create your account.

These details are used to help verify that the request is authorised.

We may refuse or delay a requested change where we cannot reasonably verify the request.

You remain responsible for ensuring that the information contained within your profile is accurate and up to date.

4. NFC Tags

The NFC tag supplied with your profile is intended to provide convenient access to the associated profile.

Access to a profile may depend on factors including the condition of the NFC tag, the device being used, internet connectivity and other technical circumstances.

IDAnytime cannot guarantee that every device will successfully read an NFC tag or that a person who encounters the tag will access the profile.

5. Medical and Emergency Information

IDAnytime is an information-access service.

IDAnytime does not provide medical, clinical, emergency, safeguarding or professional advice.

Information contained within a profile is provided by the customer and should not be treated as a substitute for professional medical advice or emergency services.

IDAnytime is not an emergency response service.

Where an emergency or immediate risk to health or safety exists, appropriate emergency services or professional assistance should be contacted.

6. Orders and Personalisation

When placing an order, you agree to provide accurate information necessary to create your personalised profile and fulfil your order.

You should check the information you provide before submitting your order.

Where an error is identified before personalisation has been completed, we will make reasonable efforts to correct it where possible.

Once personalisation has been completed, changes may be subject to the profile-change process described in these Terms.

7. Licence Periods

An IDAnytime profile is provided for the licence period selected and paid for when placing your order.

Available licence periods may include:

• 1 year — £8.49

• 3 years — £11.99

• 5 years — £13.99

The prices and available options displayed at the time of purchase apply to your order.

The NFC tag is included with the profile purchase.

The licence fee provides access to the IDAnytime profile for the purchased licence period.

The licence fee is not a subscription fee and does not represent an agreement for automatic recurring payment.

8. Expiry Notification

30 days before the expiry of your licence period, we will send one email notifying you that your profile is due to expire.

If you wish to continue using your profile, you may reactivate it by paying the applicable licence fee, subject to the profile remaining available for reactivation.

9. Expiry and Profile Deletion

If the licence period expires without reactivation, the profile will become expired.

On the day after expiry, we will send one notification informing you that your profile is scheduled for deletion.

An expired profile may be reactivated by payment of the applicable licence fee, provided the profile has not yet been deleted.

Once the profile has reached the applicable deletion point, the profile and associated profile information will be deleted, subject to any information IDAnytime is required or permitted by law to retain.

Following deletion, the NFC tag will no longer provide access to the deleted profile.

10. Payments

Payments are processed through Shopify Payments.

The price payable for your selected product and licence period will be displayed during the purchasing process.

By placing an order, you agree to pay the applicable price and any applicable delivery charges.

11. Delivery

IDAnytime initially provides delivery within the United Kingdom.

You are responsible for providing an accurate delivery address.

Delivery times provided during the purchasing process are estimates and may be affected by circumstances outside our reasonable control.

12. Returns, Refunds and Replacements

Our Returns, Refunds and Replacements Policy explains how IDAnytime handles returns, refunds and replacements.

Because IDAnytime profiles are personalised using information supplied by the customer, the statutory right to cancel an online purchase because of a change of mind may not apply where the applicable legal exception for personalised goods applies.

This does not affect statutory rights relating to faulty, damaged, incorrectly supplied or misdescribed goods.

Where an IDAnytime profile or NFC tag is faulty, damaged or incorrectly supplied, the appropriate remedy will be provided in accordance with applicable consumer law.

13. Acceptable Use

You must not use the Services:

• For unlawful purposes.

• To access or attempt to access another person's profile without authorisation.

• To interfere with the security or operation of the Services.

• To knowingly provide false information for unlawful or harmful purposes.

• To impersonate another person without appropriate authority.

• In any manner that could damage or compromise the Services or other users.

14. Your Responsibility for Profile Information

You are responsible for the information you choose to place within your profile.

IDAnytime does not independently verify information supplied by customers.

You should carefully consider what information is appropriate to include in a profile, particularly where the profile may be accessible through an NFC tag.

15. Intellectual Property

The IDAnytime name, branding, website, software, designs, graphics and other materials provided by IDAnytime are owned by or licensed to IDAnytime unless otherwise stated.

You must not reproduce, modify, distribute or commercially exploit IDAnytime materials without permission.

You retain responsibility for information and content that you provide for your profile.

You grant IDAnytime the limited permission necessary to store, process and display information you provide for the purpose of providing the Services.

16. Service Availability

We aim to maintain the availability and functionality of the Services but cannot guarantee uninterrupted or error-free operation.

The Services may occasionally be unavailable because of maintenance, technical issues, internet connectivity, security incidents or circumstances outside our reasonable control.

17. Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms removes or limits your statutory consumer rights.

Subject to those limitations, IDAnytime is not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

In particular, IDAnytime does not guarantee that an NFC tag will always be readable, that a person will scan an NFC tag, that a person will access a profile, or that a person accessing a profile will take any particular action.

18. Suspension or Termination

We may suspend or terminate access to the Services where reasonably necessary to protect the Services, prevent unlawful activity or misuse, address security concerns or comply with legal requirements.

Termination does not affect rights or obligations that arose before termination.

19. Changes to the Services

We may make reasonable changes to the Services where necessary for technical, operational, security or legal reasons.

Nothing in this section limits your statutory consumer rights.

20. Privacy

Personal information is handled in accordance with the IDAnytime Privacy Policy.

The Privacy Policy explains how information is collected, used, retained and deleted.

21. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you under the law of your place of residence.

Nothing in these Terms prevents you from relying on consumer rights that cannot legally be excluded or restricted.

22. Contact

If you have questions regarding these Terms or the IDAnytime Services, please contact us through the contact form on the IDAnytime website.

IDAnytime