Returns, Refunds and Replacements Policy

Last updated: August 30, 2026

At IDAnytime, each profile is created using information provided by the customer and is therefore personalised to that customer.

This policy explains how we handle cancellations, returns, refunds and replacements for IDAnytime profiles and NFC tags.

Nothing in this policy affects any statutory rights you have under applicable consumer law.

Personalised Profiles

Our profiles are personalised using information provided by you when placing your order.

Because the profile is created specifically for you using your chosen information, it may be considered a personalised or bespoke product under applicable consumer law.

Where the statutory right to cancel does not apply to personalised goods, we do not offer refunds simply because you have changed your mind after your personalised profile has been created.

Please check the information you provide carefully before submitting your order.

Customer-Provided Information

You are responsible for ensuring that the information you provide for your profile is accurate and appropriate.

If you notice an error in the information you have provided, please contact us as soon as possible.

If you contact us before your profile has been created or dispatched, we will make reasonable efforts to correct the information where possible.

Once a personalised profile has been created, changes may not be possible without creating a new profile.

If we have made an error when creating your profile that differs from the information you supplied to us, please contact us and we will correct the issue.

Faulty, Damaged or Incorrect Products

We want you to receive a working profile and NFC tag as ordered.

If your profile or NFC tag is faulty, damaged, does not work as intended, or is not as described, please contact us through our contact form as soon as possible.

Please provide:

• Your order number.

• Your name.

• A description of the problem.

• Photographs or other information where this would help us understand the issue.

Where a product is faulty, damaged, incorrectly supplied or otherwise does not meet your statutory rights, we will provide an appropriate remedy in accordance with applicable consumer law.

Our normal remedy will be to provide a replacement profile and/or NFC tag, as appropriate.

This does not limit any other statutory remedy that may apply to you.

NFC Tags

The NFC tag is supplied as part of your IDAnytime profile purchase.

If the NFC tag is faulty or does not function as intended when received, please contact us so that we can investigate the problem and, where appropriate, provide a replacement.

The NFC tag should be used and handled in accordance with any instructions or information provided with your order.

Refunds

Because our profiles are personalised, a refund will not normally be available solely because you have changed your mind after the personalised profile has been created, where the applicable legal exception for personalised goods applies.

This does not affect your rights where:

• The goods are faulty.

• The goods are damaged.

• The goods are not as described.

• We have supplied the wrong product.

• We have made an error in creating your personalised profile.

• Another statutory right to a refund applies.

Where a refund is legally due, we will process it in accordance with applicable law and normally return the money using the original payment method.

Changes or Cancellation Before Personalisation

If you need to cancel your order or change the information provided for your profile, please contact us as soon as possible.

If your personalised profile has not yet been created, we will make reasonable efforts to accommodate your request.

Once personalisation or production has started, cancellation or changes may no longer be possible where applicable law permits us to refuse cancellation.

Returns

Where a return is required because a product is faulty, damaged, incorrect or otherwise does not meet the requirements of applicable consumer law, we will provide appropriate return instructions.

We will not ask you to pay return costs where applicable law requires us to cover them.

Where a return is not required by law, we may provide return instructions on a case-by-case basis.

Exchanges

We do not offer routine exchanges for personalised profiles because each profile is created using information supplied by the customer.

If your product is faulty, damaged, incorrect or otherwise does not meet your statutory rights, we will provide an appropriate remedy, which will normally be a replacement.

Statutory Consumer Rights

Nothing in this policy limits or excludes your statutory rights.

Goods supplied to consumers must meet the requirements of applicable consumer law, including being as described, of satisfactory quality and fit for purpose where applicable.

Where goods do not meet those requirements, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances and applicable law.

How to Contact Us

If you need to request a cancellation, correction, return, refund or replacement, please contact us using the contact form on the IDAnytime website.

Please include your order number and enough information for us to identify and understand the issue.

We will review your request and respond as soon as reasonably possible.

IDAnytime

This policy does not affect any consumer rights that cannot legally be excluded or restricted.